Delivery options:
Please note that shipping costs might vary depending on the item you are wishing to purchase. This is due to the size and weight of the item. The shipping costs will be shown in the check out, once you are ready to place your other.
Please note this means the item should be with you 2-3 days after posted. We post on Monday, Wednesdays and Fridays. This option is not tracked and unfortunately we cannot take any responsibility if your item goes missing in transit.
Please note that 48 hours is the time it will take once the order has been posted. It usually takes 2 days from the day you placed your order for us to ship the item. We post on Monday, Wednesdays and Fridays.
Please note that 24 hours is the time it will take once the order has been posted. Once your oder has been shipped it should take 24 hours to arrive. We post on Monday, Wednesdays and Fridays.
You are welcome to collect your order for free. Usually you can collect on the same day, if not 1-2 days after placing an order. To do this use the code FREECOLLECTION at the checkout and the discount will be placed automatically. The collection address will be sent to you alongside your order confirmation. The collection area is Dalston.
Shipping
If you wish to return an item please email us at info@tierrastore.co.uk so we can provide you with the return address details.
Unless the item is faulty, you will be responsible for paying for the shipping costs and its advised to use a tracked service, as we cannot offer a refund for lost items in transit. Shipping costs are non-refundable.